Refund policy

Last Updated: 

At Store_11, customer satisfaction is important to us. We aim to provide a smooth and transparent return and refund experience. Please read this policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return if:

  • The item received is damaged, defective, incorrect, or incomplete
  • The product is unused, unworn, and in its original condition
  • The item is returned with original packaging, tags, manuals, and accessories (if applicable)

To be eligible for a return:

  • The return request must be made within [7 Days] of delivery
  • Proof of purchase or order confirmation must be provided

We reserve the right to refuse returns that do not meet the eligibility conditions mentioned above.

2. Non-Returnable Items

Certain products may not be eligible for return or refund, including:

  • Personal care or hygiene products
  • Customized or personalized items
  • Gift cards
  • Clearance or final-sale products
  • Perishable goods
  • Digital/downloadable products (if applicable)

Any non-returnable products will be clearly mentioned on the product page where applicable.

3. Return Process

To initiate a return, please contact us at [bashasahil130@gmail.com] with:

  • Your order number
  • Product details
  • Reason for return
  • Photos/videos (for damaged or defective items)

Once your request is reviewed and approved, we will provide instructions for returning the product.

Please do not send products back without prior approval from our support team.

4. Return Timeframe

Approved returns must be shipped back within [7 days] after return approval.

Products returned beyond this timeframe may not be eligible for refund or exchange.

5. Refund Process and Timing

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within [14 days]
  • Refunds will be credited to the original payment method used during purchase

Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

Shipping charges and COD fees (if applicable) may be non-refundable unless the return is due to our error.

6. Exchanges

We may offer exchanges for:

  • Damaged or defective products
  • Incorrect items received
  • Size or variant issues (if applicable)

Exchange requests must be made within [6 days] of delivery.

Product exchanges are subject to stock availability.

If the requested replacement product is unavailable, customers may be offered:

  • Store credit
  • Alternative product
  • Refund option

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [4 DAYS] of delivery.

Please provide:

  • Order number
  • Clear photos/videos of the product and packaging
  • Description of the issue

After verification, we will arrange an appropriate resolution, which may include:

  • Replacement
  • Exchange
  • Partial refund
  • Full refund

8. Return Shipping Costs

Return shipping responsibility may vary depending on the reason for return:

We will cover return shipping costs if:

  • The item is damaged
  • The wrong product was shipped
  • The item is defective

Customers may be responsible for return shipping costs if:

  • The return is due to personal preference
  • Incorrect product selection by the customer
  • Change of mind returns

Shipping fees paid during checkout may not be refundable unless the return is caused by our error.

9. Cancellations

Orders may be canceled before shipment by contacting us at [EMAIL ADDRESS].

Once an order has been shipped, cancellation requests may no longer be possible and the standard return process will apply instead.

10. Fraud Prevention

To protect against fraudulent transactions and misuse:

  • We reserve the right to refuse suspicious return requests
  • Excessive return activity may result in account restrictions
  • Returned products may undergo inspection before refund approval

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

[Store_11]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]

We value your trust and appreciate your support. Thank you for shopping with Store_11.